Mya Vickery, Author at EPM

When you experience a plumbing, heating, or gas issue, it can feel like the world has turned upside down. Whether it’s a sudden leak, an unexpected cold shower, or a gas emergency, knowing you have a dependable team to turn to is essential. At EPM, we specialize in offering not just repairs, but peace of mind. We are dedicated to efficiency and prompt service, ensuring you’re always kept informed when you reach out.

Understanding Our Pricing: What to Expect

We believe in transparency, which is why our pricing structure is designed to keep you informed every step of the way. If you need help during standard working hours—Monday through Friday from 8:00 am to 4:30 pm—our initial service fee starts at just £85 + VAT for the first hour. After that, you’ll only pay £60 + VAT for each additional hour, billed in 15-minute increments. It’s all about making your experience straightforward and predictable.

Emergency Situations: We’re Here for You

Emergencies don’t stick to a schedule, and neither do we. At EPM, we recognise that urgent issues require immediate attention. That’s why our emergency pricing reflects the urgency of your situation:

Weekdays from 8:00 am to 5:00 pm: The first hour is £120 + VAT, with subsequent hours at £80 + VAT.
Evenings (5:00 pm to 12:00 am): The first hour jumps to £200 + VAT, with each additional hour at £100 + VAT.
Late Nights (12:00 am to 8:00 am): The first hour is £280 + VAT, with subsequent hours at £130 + VAT.
Weekends (8:00 am to 5:00 pm): First hour at £175 + VAT, followed by £80 + VAT for each hour after.
Evening Weekends (5:00 pm to 12:00 am): First hour is £225 + VAT, with each subsequent hour at £100 + VAT.
Late Night Weekends (12:00 am to 8:00 am): The first hour is £280 + VAT, and subsequent hours are £130 + VAT.

We are VAT registered; therefore, all of our labour and materials will have VAT added to them. Our rates are competitive, aligning with industry standards set by platforms like Checkatrade.

Quality Parts for Quality Repairs

After we finish the job, you’ll receive a detailed invoice outlining all labour and material costs, so there are no hidden surprises. We carry a wide selection of high-quality parts that are suitable for most common repairs. If a particular part needs to be ordered, we’ll help you find a solution that fits your budget—whether it’s ordering directly or pointing you toward the best local deals. And if you have parts, you want us to install, we’re happy to oblige, as long as they meet our quality standards.

Flexible Payment Options That Work for You

To make your experience as smooth as possible, we offer a variety of payment methods:

Bank Transfers: Once the job is done, we’ll email you an invoice that includes our bank details for easy payment.
Card Payments: If our engineer has a card machine on hand, you can pay right away.
Payments Over the Phone: Prefer to handle things over the phone? Call our office at 01392 927923 during business hours (8:00 am to 4:30 pm).
Cheques: We accept cheques for amounts under £2,000.

For daytime emergencies, we do require an upfront payment of £120 + VAT to cover the first hour of labour. This fee is non-refundable, as it secures our resources for your urgent needs. Additional costs for labour and materials will be applied upon completion of the work. While we strive to resolve most emergencies within an hour, some situations may require additional time.

Ready to Assist When You Need It Most

As experts in reactive work, we prioritise responding to emergency calls on the same day. Every call matters to us, and if we can’t attend right away, we’ll ensure to return your call promptly. Our emergency rates reflect the immediate nature of the service we provide, guaranteeing you receive the assistance you need when it counts the most.

Serving Beyond 15 Miles from Exeter

While our primary service area is within a 15-mile radius of Exeter, we understand that emergencies can arise anywhere. If you require our expertise beyond this radius, additional charges may apply. For those located further away, we recommend using Google Maps to find a local plumber.

A Clear Pricing Guide for Your Peace of Mind

We know that pricing can be a concern, which is why we strive to provide clarity. For a more detailed pricing guide by job type, feel free to explore our website or give us a call during office hours (8:00 am to 4:30 pm). If you can send us photos or videos of the issue, it will help us assist you more effectively.

At EPM, we understand that when it comes to electrical repairs, unexpected issues can arise at any moment. Whether it’s a flickering light or a complete power outage, having a trusted electrical service at your fingertips can make all the difference. That’s why we’ve dedicated ourselves to providing not only exceptional electrical services but also a seamless and transparent pricing structure that keeps you informed every step of the way. Our commitment to efficiency and prompt service means that when you reach out, you’re never left in the dark.

Your Trusted Partner During Standard Working Hours

Imagine it’s a Tuesday morning, and you’re going about your day when suddenly, the lights start to dim and flicker. You need help, but how do you know what to expect in terms of costs? At EPM, we want to eliminate that uncertainty. Our rate for electrical work, available Monday to Friday from 8:00 am to 4:30 pm within a 15-mile radius of Exeter, begins at just £75 + VAT for the first hour. After that initial hour, our rates drop to £5 0 + VAT, with time billed in 15-minute increments. We believe that knowing the cost upfront allows you to make informed decisions without any surprises.

Emergency Pricing That Meets Your Needs

We know that electrical emergencies can happen anytime, and our higher emergency rates ensure we can respond swiftly whenever you need us most.

During weekdays from 8:00 am to 16:30 pm, the first hour of emergency service is priced at £120 + VAT, with subsequent hours at £80 + VAT.

At EPM, we are VAT registered; therefore, all of our labour and materials will have VAT added to them. Our rates are competitive and in line with industry standards, giving you peace of mind that you’re getting the best value for your investment.

Quality Parts for Every Need

After we’ve completed your electrical work, you’ll receive a detailed invoice that breaks down both labour and material costs, ensuring transparency. Our commitment to quality means we stock a wide array of high-quality parts suitable for most common electrical repairs. If your project requires special components that we don’t have on hand, we’ll work with you to find solutions that fit your budget—whether that means sourcing them directly or guiding you to the best local options. If you have the material you want us to install, we’re happy to accommodate as long as they meet our quality standards and are suitable for the job.

Flexible Payment Options

Understanding the importance of convenience, we offer several payment methods to make your experience as smooth as possible:

Bank Transfers: After completing the job, we’ll send you an invoice via email, making it easy to settle your payment.
Card Payments: Our engineers may have a card machine on-site, so you can pay immediately and securely.
Payments Over the Phone: Prefer to handle payments by phone? Just give our office a call at 01392 927923 during business hours (8:00 am – 4:30 pm).
Cheques: We accept cheques for amounts under £2,000.

For those urgent daytime calls, we require a payment of £120 + VAT upfront for the first hour of labour. This ensures that our resources are ready and available for your emergency. While we strive to resolve most situations within an hour, some issues may take a little longer.

Ready to Help Anytime, Day or Night

At EPM, we’re not just electricians; we’re your partners in safety and comfort. Our goal is to respond to your emergency calls on the same day, ensuring that all queries are answered promptly. Our emergency service rates reflect the immediate nature of the assistance we provide, giving you the reassurance you need in critical moments.

Beyond 15 Miles from Exeter

While we primarily serve a 15-mile radius around Exeter, we understand that emergencies can happen anywhere. If you need our expertise outside this area, additional charges may apply. We encourage you to use Google Maps to find a local electrician if you’re situated further afield.

Clear Pricing by Job Type

When it comes to pricing, we believe in clarity. For a more comprehensive pricing guide by job type, feel free to explore our subsequent pages. And remember, if you have questions or need specific advice, our friendly team is here to help. Just reach out during our office hours (8:00 am – 4:30 pm), and if you can send us photos or videos of the issue, we’ll be better equipped to assist you effectively.

01392 927923

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