When you experience a plumbing, heating, or gas issue, it can feel like the world has turned upside down. Whether it’s a sudden leak, an unexpected cold shower, or a gas emergency, knowing you have a dependable team to turn to is essential. At EPM, we specialize in offering not just repairs, but peace of mind. We are dedicated to efficiency and prompt service, ensuring you’re always kept informed when you reach out.
Understanding Our Pricing: What to Expect
We believe in transparency, which is why our pricing structure is designed to keep you informed every step of the way. If you need help during standard working hours—Monday through Friday from 8:00 am to 4:30 pm—our initial service fee starts at just £85 + VAT for the first hour. After that, you’ll only pay £60 + VAT for each additional hour, billed in 15-minute increments. It’s all about making your experience straightforward and predictable.
Emergency Situations: We’re Here for You
Emergencies don’t stick to a schedule, and neither do we. At EPM, we recognise that urgent issues require immediate attention. That’s why our emergency pricing reflects the urgency of your situation:
- Weekdays from 8:00 am to 5:00 pm: The first hour is £120 + VAT, with subsequent hours at £80 + VAT.
- Evenings (5:00 pm to 12:00 am): The first hour jumps to £200 + VAT, with each additional hour at £100 + VAT.
- Late Nights (12:00 am to 8:00 am): The first hour is £280 + VAT, with subsequent hours at £130 + VAT.
- Weekends (8:00 am to 5:00 pm): First hour at £175 + VAT, followed by £80 + VAT for each hour after.
- Evening Weekends (5:00 pm to 12:00 am): First hour is £225 + VAT, with each subsequent hour at £100 + VAT.
- Late Night Weekends (12:00 am to 8:00 am): The first hour is £280 + VAT, and subsequent hours are £130 + VAT.
We are VAT registered; therefore, all of our labour and materials will have VAT added to them. Our rates are competitive, aligning with industry standards set by platforms like Checkatrade.
Quality Parts for Quality Repairs
After we finish the job, you’ll receive a detailed invoice outlining all labour and material costs, so there are no hidden surprises. We carry a wide selection of high-quality parts that are suitable for most common repairs. If a particular part needs to be ordered, we’ll help you find a solution that fits your budget—whether it’s ordering directly or pointing you toward the best local deals. And if you have parts, you want us to install, we’re happy to oblige, as long as they meet our quality standards.
Flexible Payment Options That Work for You
To make your experience as smooth as possible, we offer a variety of payment methods:
- Bank Transfers: Once the job is done, we’ll email you an invoice that includes our bank details for easy payment.
- Card Payments: If our engineer has a card machine on hand, you can pay right away.
- Payments Over the Phone: Prefer to handle things over the phone? Call our office at 01392 927923 during business hours (8:00 am to 4:30 pm).
- Cheques: We accept cheques for amounts under £2,000.
For daytime emergencies, we do require an upfront payment of £120 + VAT to cover the first hour of labour. This fee is non-refundable, as it secures our resources for your urgent needs. Additional costs for labour and materials will be applied upon completion of the work. While we strive to resolve most emergencies within an hour, some situations may require additional time.
Ready to Assist When You Need It Most
As experts in reactive work, we prioritise responding to emergency calls on the same day. Every call matters to us, and if we can’t attend right away, we’ll ensure to return your call promptly. Our emergency rates reflect the immediate nature of the service we provide, guaranteeing you receive the assistance you need when it counts the most.
Serving Beyond 15 Miles from Exeter
While our primary service area is within a 15-mile radius of Exeter, we understand that emergencies can arise anywhere. If you require our expertise beyond this radius, additional charges may apply. For those located further away, we recommend using Google Maps to find a local plumber.
A Clear Pricing Guide for Your Peace of Mind
We know that pricing can be a concern, which is why we strive to provide clarity. For a more detailed pricing guide by job type, feel free to explore our website or give us a call during office hours (8:00 am to 4:30 pm). If you can send us photos or videos of the issue, it will help us assist you more effectively.
